Who we are
LBY Consulting was founded by Heather Yost, who has over a decade of experience in the SaaS industry, leading and growing support and success teams of all shapes and sizes. She has led support and success at the award-winning ABM shop Agent3, the recently acquired government SaaS solution OpenGov, beloved time-tracking software Harvest, and multi-million dollar ARR private company insights software Crunchbase.
She has built support and success functions from the ground up, moved them from 0-1, scaled and improved them while securing fundraising, and revitalized stale processes to ensure the company provided delight with every customer engagement.
LBY are the initials of our firm’s official mascot - Little Bear Yost (pictured). He’s a Bernese Mountain Dog, and a delight. There is a good chance he will appear on one of our Zoom calls, as he takes his role as Chief Interruption Officer (CIO) very seriously.
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